布伦泰格（上海）企业管理有限公司
Linkedin · Posted 2mo ago
Customer Service Specialist 客服专员
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Indexed description
该职位来源于猎聘
- Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery. Arrange the in-land delivery to the customers.
- Follow up AR with financial team. Monthly review of delivery cost with logistic staff.
- Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity.
- Effectively handle customer inquiry and complaints, and give feedback in a timely manner.
- Strictly adhere to international trade compliance rules and follow designed business processes. Contribute and drive for continuous process improvement. KEY REQUIREMENTS
- Education: Bachelor’s degree in International Trading or relative majors
- Experiences: At least 5 years customer service experience in chemical manufacturing/distribution/trading company. Know-how/skills:
- Understand order fulfillment process
- Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.
- Good interpersonal and communication skills
- Effective communication in oral & written English
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