Customer Service Specialist

Customer service is responsible for providing an effective channel of communication between customers, sales and logistics department. Solving customers’ inquiries and resolving any problems. Support business in China to achieve sales target.

• Sales order processing
• Sample order processing
• E-commerce support for sampling part
• Close communication with distributor / customer and internal functions to meet order fulfillment
• Relevant customer master data maintenance in the system as well as price maintenance
• Complaint registration in system (ETQ)
• Act as an effective backup in Customer Service team in emergency

• Minimum 3 years working experience in related department of a multinational company
• University/college degree. Prefer international business or commercial administration
• Good computer skills including knowledge about Word, Excel, PowerPoint
• SAP operational experience is mandatory
• Excellent communication skills and interpersonal skills
• Service minded, team work spirit, proactiveness, mature personality, reliable, well organized and detail oriented with a strong sense of responsibility

Miya Gao

HR Team

Phone: (+86) 2137498888837