Customer Service - eCommerce - Up to 23.2M

Scope of Work

• Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform.
• Update information on the system.
• Perform other duties as required by superiors.

Requirements

• High School or higher Proficiency in Japanese (listening, speaking, reading, writing).
• The JLPT N1 or N2 if have time live/study in Japan Graduated education.
• Having experiences in customer services is an advantage.
• Loud & clear voice

Benefits

• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7. 14 days of leave/year.
• Annual Health Checkup.
• Participate in training courses on skills and profession.
• Experiencing a clear promotion path. Working in a dynamic, professional environment with many opportunities for advancement

Income Income

• up to: 22.000.000 - 23.200.000 VND/month.
• Base salary: 21.500.000 VND. Meal Allowance: 500.000đ VND.
• KPI Incentive: 900.000 – 1.200.000 VND.
• Night shift allowance: 30% base salary.
• 100% salary in 2-month probation time.

Work Schedule

• Rotated Shift, having any 02 days off Working hour: 07:00 - 22:00 (9 hours/shift including 1 hour break time)

Work Location: OfficeHaus: 32 Tan Thang Street, Tan Son Nhi Ward, Ho Chi Minh City