Customer Support Specialist - Good English

Work Location: QTSC Building 1 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.

Scope of Work

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Immediately updating serious cases/inconstant situations.
• Ensuring a high level of customer service and a positive guest experience.
• Proactively updating information/knowledge about customer service.

Requirements

• Graduated from High school or equivalent Majors is an advantage.
• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
• At least 6-month experience in Customer Service roles or any relevant ones.

Income:

• Total Salary: 11.000.000 – 13.000.000 vnd/month (Base Salary: 8.500.000 vnd/month)
• 100% salary in 2-month probation time.
• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7.
• 14 days of leave/year.
• 13th Monthly Salary.
• Annual Health Checkup.
• Working in a dynamic, professional environment with many opportunities for advancement

Work Schedule

• 5 days/week (any 2 days off).
• Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift)
• Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00. Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00