Concentrix
Linkedin · Posted 1mo ago
Customer Service Representative | Entry-Level Opportunity
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Indexed description
Job Description
Customer Service – Travel Application
Contact customers via outbound calls, inbound calls, emails, chat, and messages to assist with issues related to travel advice, accommodations, cancellations, changes, and complaints. Provide accurate, valid, and complete information using appropriate tools, methods, and processes. Ensure high-quality customer care and a positive customer experience.
Salary & Benefits
- Average income: 10,000,000 – 12,000,000 VND/month
- Base salary: 7,500,000 VND/month
- Meal allowance: 500,000 VND/month
- Night shift allowance: 30% of base salary
- Job allowance: 1,000,000 VND/month (applies to “Phone Line” after 2-month probation)
- KPI bonus: 900,000 – 1,200,000 VND/month
- Full salary during 2-month probation
Working Schedule
- 2 days off per week
- Rotating shifts 24/7, 9 hours per shift (including 1.5-hour break)
- Training period: Monday to Friday (09:00 AM – 06:00 PM)
Location: QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City
Benefits
- Full social and health insurance
- 24/7 accident insurance
- 14 annual leave days
- 13th-month salary
- Annual health check
- International, modern, and professional working environment
Requirements
- High school graduate or equivalent (higher education is a plus)
- Proficient in English (speaking, listening, writing, and reading) – 100% English working environment
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