SPX Express
Linkedin · Posted 1mo ago
Contact Center - SPX Express
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Indexed description
Job Description
- Professionally handle dispute cases related to the compensation process
- Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
- Get new initiatives to improve processes, daily task
- Take high responsibility in serving customers by Customer Service
- Maintain a balance between company policy and customer benefit in decision making
- Available to work on weekends
- Handle situations promptly and effectively according to processes, instructions from Line manager,s and the company.
- Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
- Communicate effectively with team members and customers
- Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.
- Experience in logistics or e-commerce is preferred
- Able to work individually and as a team
- Good logical mind-set, task oriented
- Analytical with effective negotiation and problem-solving skills
- Good English skills can help when coordinating with internal stakeholders from across the region
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