Customer Support Representative | English | Bachelor's Degree Required

Turn Multichannel Expertise Into a Global Customer Career

Designed for Bachelor's degree holders with proven live chat and multichannel customer support experience, this opportunity lets you build an international career delivering exceptional service across email, chat, and phone. As a Customer Support Representative, you'll help customers confidently navigate modern digital wealth management platforms while strengthening trust through every interaction. Join Emapta's award-winning workplace and develop valuable global expertise in a high-performance, customer-first environment.

Job Overview

Employment type: Full time

Shift: Shifting

Work setup: Permanent Work From Home

Exciting Perks Await!

• Standard Government benefits
• Work from home
• 20 days annual leave
• Career growth opportunities
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Bachelor's degree in any field
• Minimum of 1 year of customer service experience in a BPO, call center, chat support, or other customer-facing role
• At least 1 year of hands-on live chat support experience
• Experience providing multichannel customer support across chat, email, and phone
• Strong written and spoken English communication skills
• Excellent customer service, problem-solving, and conflict resolution abilities
• Ability to manage multiple customer conversations and priorities in a fast-paced environment
• Strong attention to detail, accuracy, and professionalism in every customer interaction

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to the success of the customer service team

Empowering smarter financial decisions through secure, modern digital platforms.

Our client is a forward-thinking financial services provider focused on delivering innovative, technology-driven solutions for today's digital economy. They specialize in helping clients navigate financial management and cryptocurrency trading with confidence through secure, intuitive platforms. With a strong emphasis on transparency, security, and customer experience, they continue to build trust in a rapidly evolving financial landscape-making them a compelling partner for both clients and professionals looking to grow in fintech.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!