Customer Service Coordinator

We are looking for a Customer Service Representative to join our dynamic team.

In this role, you will be part of a fast-paced, international environment, working closely with ZIM's colleagues and partners across the globe. This is a great opportunity to gain exposure to global operations, develop cross-functional collaboration skills, and grow within a young, energetic, and supportive work environment.

What you’ll do :

• Provide professional and timely information to customers regarding import/export processes and regulations.
• Handle customer inquiries via email and phone, ensuring high levels of service and satisfaction.
• Work with a variety of internal systems and tools to manage customer requests efficiently.
• Collaborate with multiple internal and external stakeholders worldwide (including different departments, agencies, and global partners).

What you’ll gain :

• Hands-on experience in a global, multi-interface environment in a dynamic, fast-growing international company.
• A young, collaborative, and supportive team environment.
• Professional development and growth opportunities within the organization.

Job requirements:

• Academic education (B.A) - Mandatory.
• Control of office tools, (Word, Excel, PowerPoint) - Mandatory.
• High proficiency in English - Mandatory.
• Experience in the Customer Service field - High advantage.