Customer Service

Customer Service

Description

Central National Bank’s customer service representatives are responsible for assisting personal and commercial customers with many of their banking needs, but primarily in their usage of the bank’s electronic services. An intimate understanding of how these products work and the ways in which customers use them is crucial in providing “service that customers recognize to be superior to service provided by our competitors.”

This position could be part-time (20-25 hours per week) or full-time (40 hours per week).

Requirements

Skills and Qualifications

• Exceptional customer service skills
• Strong interpersonal and communication skills (both verbal and written)
• A positive attitude and friendly disposition
• Patience in working with customers who may not be proficient in their use of technology
• Ability to multi-task
• Proficiency in Microsoft Word, Excel, and Outlook

Customer Service Responsibilities

• Respond to customer inquiries via phone, email, text and chat
• Take wire transfer instructions from customers
• Provide technical assistance and troubleshooting for the bank’s electronic services: CentraNet, CentraNet Manager, Mobile App, Bill Pay, Bank to Bank Transfers, eStatements, eNotices, Payment Portal, and Text Banking
• Update customer contact information (address, phone number, and email address)
• Set up customers with CentraNet Online Banking, Mobile Deposit, and Bank-to-Bank Transfers
• Add/remove accounts to CentraNet and Mobile Deposit
• Upon request, provide customers with copies of statements and temporary activity statements
• Transfer funds and provide balance information to customers
• Place stop payments on checks and ACH transactions
• Place travel notes on debit cards
• Take loan payments over the phone
• Upon request, raise Debit Card limits, Mobile Deposit limits, and Bank-to-Bank Transfer limits
• Answer questions about customers’ debit card transactions, unblock cards (due to fraud block) and cancel/re-issue lost/stolen cards.
• Place check and deposit slip orders for customers
• Answer phone calls that come through the switchboard and fill in at receptionist desk when needed
• Complete tasks and applications that customers submit online

Central National Bank offers a competitive benefits package with includes, health, dental, vision, 401K, life insurance, employee assistance program, and PTO for all full-time employees.

Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, pregnancy, gender identity, race, ethnicity, disability, or veteran status.