Import Documentation Coordinator

The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS vendor (GSS).

Main responsibilities:

• Effectively manage incoming emails from internal /external customers and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information – 1st response within KPI of 2hrs
• Help ensure our customers are advised when shipments change course.
• Work with our overseas teams to ensure our customers have all the required documentation to receive their incoming cargo.
• Work with sales to ensure invoicing is accurate.
• Work with our customers to find solutions as needed for their import needs.
• Work as a team with our local and overseas documentation and customer service teams to ensure we deliver an excellent customer experience from end to end.
• Verifying 24 hour Security Manifest.
• Coordinating with POL to address outstanding issues.
• Communicating with Canada Customs and follow up with validation.

Requirements:

Main requirements:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience.
• Bilingual (asset)
• Computer Literacy