Customer Service Representative

Job description:

Job Description

Be part of a global technology leader’s team, supporting one of the most recognized brands in the world. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.

We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.

 

What You’ll Do͏

͏͏As a Customer / Technical Support Specialist, you will:

• Deliver exceptional customer service to clients via phone, chat, or other channels
• Resolve technical and non-technical issues efficiently and professionally
• Troubleshoot services such as mobile, internet, or network-related concerns
• Guide customers step-by-step through solutions in a clear and friendly manner
• Document interactions accurately in internal systems
• Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable)

What We’re Looking For͏͏͏

Must-have:

• Advanced English proficiency (B2+/C1)
• Previous experience in Customer Service, Tech Support, or Call Center
• Strong communication and problem-solving skills
• Ability to multitask and work under pressure
• Basic technical understanding (internet, mobile devices, troubleshooting)

Nice-to-have:

• Experience with telecom accounts
• Sales or upselling experience (this is not a sales position)
• Familiarity with CRM tools

Nice-to-have

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

T͏ype of work and what we offer͏͏

• Type of work:
• 100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
• Weekday schedule only (Monday to Friday!)
• Operational window from 6:00 AM to 8:00 PM

Perfect for professionals looking for stability, routine, and growth in a global project.

What we offer:

• Competitive salary
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 PTO days per year
• Career growth opportunities within a global organization
• Continuous training and upskilling programs
• Collaborative and inclusive work culture

If you’re passionate about helping people and want to grow in a technology-driven environment, we’d love to hear from you!

Apply now and take the next step in your career.

Mandatory Skills: Customer Service .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.