Customer Service Representative

#LI-ES

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada make business more accessible by offering specialized services and providing high-quality people solutions for organizations that are constantly growing and seeking better results in their markets.

About our client

The company provides property management services to condominium and homeowner associations across Florida. With multiple locations, it delivers a customized approach to community management.

We are seeking a talented Resident Support Call Center Representative with administrative experience and strong customer service skills to join our dynamic team.

Key Responsibilities

• Answer 30 to 50 inbound resident support calls daily
• Maintain call center expectations and metrics
• Verify and update resident information
• De-escalate and resolve concerns
• Educate residents on website use and troubleshoot access issues
• Complete call summaries and case notes
• Perform payment research
• Handle basic administrative tasks

Work Schedule: Monday - Friday

• Regular Schedule: 8:00 a.m. to 5:00 p.m.
• During Daylight Saving: 7:00 a.m. to 4:00 p.m.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

Benefits:

• Remote Work.
• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,069 pesos).
• Saving fund (8% of the gross salary).
• Life Insurance.

Minimum requirements

*Only resumes/CVs in English will be reviewed*

• Min. 50 Mbps Internet Speed
• Strong computer software and internet proficiency.
• Positive written and verbal communication abilities.
• Proven customer service experience with a strong emphasis on problem resolution.