Customer Service Representative

Location: Ohio — 100% Remote

Job Type: Full Time

Salary: $45,500 - $53,000 per year

About The Opportunity

Smartly Technologies is adding a Customer Service Representative to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Customer Service Representative will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates based in Ohio.

What You'll Work On

• Respond to customer or client questions related to managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service through approved phone, email, chat, or ticketing channels in the Customer Service Representative role at Smartly Technologies.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Service Representative role at Smartly Technologies.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across managed IT and technical delivery in this Customer Service Representative position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Smartly Technologies team as part of Customer Service Representative work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting managed IT and technical delivery in the Customer Service Representative role at Smartly Technologies.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Service Representative responsibilities at Smartly Technologies.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Service Representative opening at Smartly Technologies.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Ohio
• Experience level: Entry Level
• Base salary: $45,500 - $53,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.