Customer Success Manager (m/f/d)

About Us

We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start-up - see for yourself on Kununu & Glassdoor.

At LYNX B.V. Germany Branch, we empower our clients to trade independently on global financial markets through our professional and award-winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Customer Success Manager (m/f/d), you will play a key role in contributing to our continued success.

Your Role

You will be responsible for delivering outstanding customer service to our clients. Your tasks will include:

• Handling client inquiries and complaints via phone and email
• Providing clients with information about our products and services
• Supporting clients with technical aspects of our trading platform
• Ensuring accurate documentation and data management

Please note: This role does not involve sales or cold calling — clients contact you directly.

If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!

What You Bring

• First professional experience in customer service; experience in banking or financial services is a plus but not required
• Interest in financial markets and financial products
• Fluent German and English language skills, both written and spoken
• Confident PC skills and an affinity for internet-based tools and software

What We Offer

• Attractive salary package
• A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer, plus hands-on support from your personal mentor
• Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
• An annual personal development budget of up to €2,000 for training of your choice related to your role
• Company-subsidized in-house language courses at discounted rates
• 45% employer contribution to your company pension plan
• Urban Sports Club membership discounts
• Local & international summer and Christmas parties as well as regular team events

What's Next?

Do you recognize yourself in this role and want to become a LYNXian?

If so, we look forward to receiving your application, including your cover letter, CV, and relevant certificates, addressed to Lena Kawka.

We're an equal-opportunity employer. We welcome applications from all suitably qualified and eligible candidates without attention to gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.