Call Center Service Representative

JOB REQUIREMENTS: Launch a Meaningful Career in Customer Service &

Financial Services Are you passionate about helping people and providing

exceptional customer service? Kohler Credit Union is hiring a Full-Time

Member Service Representative to join our Contact Center team. This

entry-level opportunity is ideal for individuals looking to grow a

career in financial services, member support, and customer care. With a

starting wage of \$17.45-\$19.50 per hour, no previous banking or credit

Union Experience Is Required. We Provide Comprehensive Training, Ongoing

support, and professional development opportunities to help you build

the skills needed for success while making a meaningful impact on our

members\' financial journeys. In addition to competitive pay, Kohler

Credit Union offers a comprehensive benefits package, including medical,

dental, and vision insurance, 401(k) retirement plan, paid time off,

tuition assistance, and opportunities for career growth and advancement.

Training for this position will take place at our Sheboygan, WI

location, with the opportunity to transition to our Rapids Road -

Manitowoc Branch after successfully completing the training program.

What You\'ll Do As a Member Service Representative, you will serve as a

trusted resource for our members by providing personalized support,

answering questions, and helping them find solutions that meet their

financial needs. In this contact center role, you will connect with

members through multiple communication channels while creating positive

Experiences And Building Lasting Relationships. Responsibilities

include: Provide exceptional member service through phone calls, chat,

email, and secure messaging Assist members with account questions,

account maintenance, and service requests Resolve concerns by providing

accurate information and timely solutions Support debit card services,

account updates, mobile deposit verification, and other banking needs

Educate members on financial products, services, and digital banking

tools Identify opportunities to recommend solutions that align with

members\' financial goals Maintain accuracy while following banking

regulations, security procedures, and compliance requirements

Collaborate with teammates to meet service expectations and member

satisfaction goals Participate in ongoing training and professional

development opportunities Create positive interactions that strengthen

long-term member relationships What We\'re Looking For High school

diploma or equivalent Previous customer service, contact center, retail,

Hospitality, Or Sales Experience Preferred Strong Verbal And Written

communication skills Ability to multitask while navigating multiple

systems and resources Excellent problem-solving skills with a focus on

customer relationships Strong attention to detail and commitment to

accuracy Ability to follow security, compliance, and regulatory

guidelines Schedule This position is scheduled Monday through Thursday

from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members

also participate in a rotating Saturday schedule from 9:00 AM to 12:00

PM. Start Your Career with Kohler Credit Union If you\'re searching for

an entry-level customer service career, contact center position, member

service representative role, or financial services opportunity, Kohler

Credit Union provides the training, resources, and support to help you

succeed. Join our team and build a rewarding career where you can make a

difference every day by helping members achieve their financial goals

while growing your own professional future. Applicants must be legally

authorized to work in the United States without current or future visa

sponsorship. For more information, or to apply now, you must go to the

website below. Please DO NOT email your resume to us as we only accept

applications through our website.

https://kohlercu.applicantpro.com/jobs/4161444-238189.html \*\*\*\*\*

APPL CATION INSTRUCTIONS: Apply Online:

https://kohlercu.applicantpro.com/jobs/4161444-238189.html