Client Support Associate - Remote

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

Position Summary

WASH is seeking a motivated, detail‑driven Client Support Associate who is passionate about delivering an industry‑leading customer experience. As a frontline representative, you will own the full lifecycle of customer service operations, including answering inbound calls, creating and managing work orders, coordinating with internal teams, and ensuring accurate, timely billing. You’ll be the dedicated point of contact between customers, sales, and field service personnel, ensuring every step feels seamless, informed, and handled with care.

Responsibilities

• Customer Experience Ownership — Provide a high‑quality service experience by anticipating needs, removing friction, and following through on commitments
• Inbound Customer Support — Serve as the first point of contact for customers, providing friendly, confident, and solutions‑oriented assistance over the phone
• Account Setup & Verification — Create and maintain accurate customer accounts, ensuring all service and billing details are captured correctly from the start
• Work Order Management — Generate work orders, track progress, and proactively communicate status updates to customers and internal teams
• Billing & Quote Support — Prepare service quotes, address billing questions, and ensure final invoices are accurate, timely, and easy to understand
• Handle Sensitive Payment Information — Process customer credit card information securely, maintain accurate payment records, and follow all compliance and data‑protection standards to safeguard customer information
• Problem Resolution — Investigate service or billing concerns, identify root causes, and provide clear, confident solutions that reinforce trust
• Cross‑Team Coordination — Act as an effective liaison between customers, sales, and field service teams to resolve issues, clarify service needs, and keep workflows moving

Requirements

• Bachelor’s degree in Business Administration or other relevant field of study, or equivalent applicable experience
• Minimum of 1-2 years’ experience in a corporate environment
• Intermediate or Advanced level skills with office software tools (e.g. MS Office Suite, CRM tools, billing systems)
• Strong organizational and professional communication skills to manage the accurate and timely execution of multiple tasks without sacrificing quality
• Strong sense of accountability and dedication to delivering outstanding results
• Promote a culture of customer service excellence
• Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture
• Bi-lingual English/Spanish or English/French is a plus
• Stable, high-speed internet connectivity
• Dedicated, quiet workspace
• Reliable transportation and ability to report to local office, when necessary

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [email protected] to inquire about the position.