Client Success Coordinator

Role Overview

Signal Travel & Tours, Inc. is seeking a Client Success Coordinator to support leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations. In day-to-day work, you will coordinate client or account support, follow-up, and service delivery. This opening is full time, 100% remote, and open to candidates based in New Jersey.

Location: New Jersey — 100% Remote

Job Type: Full Time

Salary: $68,000 - $77,000 per year

Your Day-to-Day

• Serve as a consistent point of contact for assigned customers or internal account teams in the Client Success Coordinator role at Signal Travel & Tours, Inc.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Client Success Coordinator role at Signal Travel & Tours, Inc.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across travel booking and customer service in this Client Success Coordinator position.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Signal Travel & Tours, Inc. team as part of Client Success Coordinator work.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting travel booking and customer service in the Client Success Coordinator role at Signal Travel & Tours, Inc.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Client Success Coordinator responsibilities at Signal Travel & Tours, Inc.

• Strong customer communication, organization, documentation, and follow-up skills for the Client Success Coordinator opening at Signal Travel & Tours, Inc.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — New Jersey
• Experience level: Associate
• Base salary: $68,000 - $77,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.