Assistant Client Advisor (three posts) - 26246-FT_LT

PCT Client Service Team 5, 6 and 9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector

Contract Duration - 2 years (maximum cumulative length of 5 years) *

Duty Station: CH-Geneva

Application Deadline: 16-Sep-2026, 11:59:00 PM CET

This post is a limited-term fixed-term post.

1. Organizational Context

a. Organizational Setting

The post is located in the PCT Client Service Teams 5,6,9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and delivering high-quality customer services to PCT users in all 10 official PCT publication languages.

b. Purpose Statement

The incumbent is required to reach out to clients as instructed, as well as to carry out processing and formalities examination duties in at least two languages for international patent applications, and provide customer services to applicants and offices.

c. Reporting Lines

The incumbent works under the supervision of the Team Head of the respective PCT Client Service Team.

d. Work Relations

The incumbent liaises as instructed frequently with external customers, PCT legal and IT specialists.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Identify repetitive defects for the same client in daily work, communicate with Principal Client Advisors or Client Advisors, and reach out to clients as instructed.

b. Examine in at least two languages formality requirements of standard international applications, ensuring conformity with set standards; process, carry out data entry and check international applications and related documents for completeness, acknowledge receipt, and follow-up as required; forward more complex examination formalities issues to Team Head for follow-up.

c. Ensure high level of customer services to users and reply to queries in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.

d. Carry out publication preparation and review work; ensure publication and republication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.

e. Participate in team meetings and provide input towards improving internal work processes and workflows.

f. On request, participate in customer support on PCT electronic services.

g. On request, participate in testing PCT electronic systems and tools.

h. Keep abreast of and work in line with established work processes.

i. Perform other related tasks as required.

3. Requirements

Education (Essential)

First-level university degree.

Experience (Essential)

At least two years of relevant professional experience with patents, including an IP office or comparable working environment.

Experience (Desirable)

Experience with formalities examination of patent applications.

Experience in customer service.

Language (Essential)

Excellent written and spoken knowledge of one language and a good knowledge of a second language, (one of which is English), among the following PCT publication languages: French, German, or Spanish, in accordance with business needs.

Language (Desirable)

Knowledge of other PCT publication languages: Arabic, Chinese, Japanese, Korean, Portuguese or Russian.

Job Related Competencies (Essential)

Ability to communicate with people from the technical and business field.

Good understanding of the PCT and ability to explain or provide training on the rules, regulations and procedures governing the area of work.

Good IT skills for document processing, data management and data search.

Ability to work within the rules, regulations and procedures governing the area of work.

Client orientation, with ability to deliver high-quality client services.

Ability to work within pre-defined deadlines in an organized and logical manner while maintaining meticulous attention to detail.

Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.

Ability to handle and protect confidential and sensitive data with integrity.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Job Related Competencies (Desirable)

Knowledge of best practices and relevant tools used for customer service.

Ability to use different web browsers.

Ability to use authentication tools.

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

For more information, including on the salaries and benefits, please check the WIPO Careers website.