Online Customer Service Representative

The Role

Fly My Group is adding an Online Customer Service Representative to its remote team supporting group airfare, airline coordination, group reservations, customer service, travel operations, and account support. In this position, you will support customers through email, chat, web forms, and other digital service channels while working with the records, systems, and teams used by Fly My Group.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $46,500 - $54,000 per year

What You'll Manage

• Respond to online questions from travelers and travel clients using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve travel planning and reservation service instructions and self-service content for Fly My Group.

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Fly My Group's remote-work environment.
• Ability to complete a pre-employment background check.

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $46,500 - $54,000 per year

Apply by submitting your resume through the online application form and reviewing your contact details for accuracy before you finish.