Customer Support Representative

Job Overview

One New Creation is adding a Customer Support Representative to support residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations. The person in this role will help customers resolve questions and service issues through clear, timely support. This full-time position is 100% remote and open to candidates throughout the United States.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $47,500 - $54,500 per year

What You'll Be Doing

• Respond to customer or client questions related to residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations through approved phone, email, chat, or ticketing channels in the Customer Support Representative role at One New Creation.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Representative role at One New Creation.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across moving, call-center, and logistics operations in this Customer Support Representative position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the One New Creation team as part of Customer Support Representative work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting moving, call-center, and logistics operations in the Customer Support Representative role at One New Creation.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Representative responsibilities at One New Creation.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Representative opening at One New Creation.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Entry Level
• Base salary: $47,500 - $54,500 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.