Customer Service Representative - Waco, TX (Onsite)

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Onsite - 5045 Franklin Ave Waco, TX 76710

Schedule: 9:30am - 6pm Central Time Zone, Monday – Friday

Compensation: $15 - $17 per hour base + performance incentives

Key Responsibilities: 

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

• High School Diploma or GED
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

• Call center experience
• Experience with billing, payments, or account resolution
• Experience meeting or exceeding performance metrics
• Experience handling escalated customer interactions
• Exposure to healthcare, insurance, or financial services environments

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. 

Employment Eligibility

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.