Training Success Representative

Help Professionals Advance Their Careers While Delivering Exceptional Customer Experiences

Are you passionate about helping people succeed? Do you enjoy solving problems, building relationships, and creating outstanding customer experiences? We're looking for a Training Success Representative to join our Business Development & Strategic Partnerships team.

In this role, you'll be a key point of contact for professionals seeking training, certifications, and career development opportunities. You'll support customers throughout their learning journey, guide prospective learners to the right solutions, and play an important role in driving both customer success and organizational growth.

What You'll DoAs a Training Success Representative, you will:

• Deliver exceptional customer service through phone, email, and virtual interactions.
• Serve as a trusted resource for training and credentialing inquiries.
• Identify customer needs and recommend the most appropriate professional development solutions.
• Support inbound lead qualification and help connect prospects with the right programs and resources.
• Convert interest into action through proactive followup and solutionoriented engagement.
• Process orders and payments within CRM systems.
• Assist with virtual training registrations and program implementation.
• Guide learners in navigating online learning platforms and training resources.
• Ensure compliance with professional development and credentialing policies and standards.

What Makes You SuccessfulWe're looking for someone who is:

• Customerfocused and passionate about helping others succeed
• An excellent communicator who can build rapport quickly
• Organized and able to manage multiple priorities in a fastpaced environment
• Resourceful, adaptable, and solutionsoriented
• A collaborative team player who enjoys contributing to shared goals
• Detailoriented and committed to delivering quality work

Qualifications

Required

• Minimum of two years of experience in customer support, customer success, sales support, training administration, or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn new systems and technologies quickly.

Preferred

• Bachelor's degree.
• Experience working with CRM systems, learning management systems (LMS), or online education platforms.

Why Join Us?

• Make a meaningful impact by helping professionals achieve their career goals.
• Work with a collaborative and supportive team.
• Gain exposure to professional development, credentialing, and training programs.
• Build expertise in customer success, relationship management, and business development.
• Contribute directly to customer satisfaction and organizational growth.

Additional Information

• Nonexempt position
• Minimal travel required (up to 10% domestic travel)
• Ability to occasionally lift up to 25 pounds

Apply Today

If you're passionate about customer success, professional development, and helping others achieve their goals, we'd love to hear from you.

Apply now and help create exceptional learning experiences that drive professional growth and success.

About IFMA

Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. Supporting more than 26,000 members in over 140 countries, For more information, visit ifma.org and our LinkedIn, YouTube, Facebook, Threads, X and SmugMug pages