Customer Support Specialist

Role Overview

Signal Travel & Tours, Inc. is seeking a Customer Support Specialist to support leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations. In day-to-day work, you will help customers resolve questions and service issues through clear, timely support. This opening is full time, 100% remote, and open to candidates based in Houston, Texas.

Location: Houston, Texas — 100% Remote

Job Type: Full Time

Salary: $46,500 - $54,000 per year

Your Day-to-Day

• Respond to customer or client questions related to leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Signal Travel & Tours, Inc.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Signal Travel & Tours, Inc.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across travel booking and customer service in this Customer Support Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Signal Travel & Tours, Inc. team as part of Customer Support Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting travel booking and customer service in the Customer Support Specialist role at Signal Travel & Tours, Inc.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Signal Travel & Tours, Inc.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Signal Travel & Tours, Inc.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Houston, Texas
• Experience level: Associate
• Base salary: $46,500 - $54,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.