GUEST SERVICES TEAM MEMBER (FT OR PT)

Does helping others create a relaxing and personalized spa experience sound satisfying? Do you enjoy working with an incredible team of humans?

Our Guest Services team is looking for an individual with an eye for detail, a dedication to customer service, and is a great fit with our talented team. We are a group of individuals who operate at a high standard to craft a guest experience inspired by the omotenashi hospitality of Japan. We’re hoping to find someone who can rise to the occasion with us as we develop ourselves and our skills to present guests with an unforgettable experience.

Benefits

• We proudly pay a thriving wage that grows as you grow
• Employer-subsidized, comprehensive medical insurance eligibility after sixty days, based upon hours worked per week
• Dental and vision insurance eligibility after sixty days
• Consistent weekly work schedule that balances your life with our needs
• Discounts on spa, lodging, and restaurant, including ninety-day sign-on bonus
• Beautiful work environment with a strong and committed team

Key Responsibilities

• Take spa, lodging, and restaurant reservations across three software platforms
• Tailor each experience to our guests’ needs, from their first phone call to their next visit
• Process payments efficiently and accurately
• Attend to guest needs with joy and compassion

Requirements

• Basic computer proficiency
• Efficiency and accuracy in payment processing
• Ability to commit to at least one regular night and/or weekend shift

Physical Requirements: Must have the ability to frequently stand for hours at a time; frequently walk short distances, to walk up and down stairs and over uneven terrain. Some work is performed in a non-traditional office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items.

If you are interested in growing your career with us:

• Download an employment application below
• Submit your application at the spa front desk or email it to [email protected]