Support Advisor - Medical Devices (Ref:QqP2K)

An exciting opportunity to join our client's team at a pioneering company in human resources that aligns human elements with technological advancements. We are looking for a Support Advisor - Medical Devices to join this organization.

Responsibilities

• Handle customer and staff inquiries via phone and email
• Troubleshoot technical and application-related issues
• Support patients, healthcare professionals, and caregivers using medical devices
• Identify root causes and provide appropriate solutions
• Escalate complex cases to specialized support teams when necessary
• Document all interactions accurately in CRM systems
• Identify product quality concerns and follow escalation procedures
• Support complaint handling activities and follow-up actions
• Maintain compliance with internal quality and regulatory requirements
• Collaborate with technical specialists and cross-functional teams

Requirements

• Fluency in English and Italian OR English and Spanish OR English and French OR English and German OR English and Dutch at C1-C2 level
• Minimum 1 year of experience in technical support, IT helpdesk, service desk, application support, medical device support, laboratory support, or technical customer service
• Experience working with CRM systems and ticketing tools
• Good understanding of IT concepts such as connectivity, networking, software applications, and remote support tools
• Ability to troubleshoot and resolve technical issues
• Experience supporting healthcare, medical devices, laboratory equipment, diagnostics, life sciences, or regulated environments
• Bachelor's degree in engineering, information technology, medical sciences, biology, biochemistry, or related technical disciplines
• Knowledge of complaint handling activities and follow-up actions
• Understanding of internal quality and regulatory requirements
• Ability to collaborate with technical specialists and cross-functional teams

In addition to the salary, the company offers the following benefits

• Private medical insurance through Regina Maria
• Meal vouchers worth RON 40 per working day
• Plenty of room for innovation in a high-growth environment with the latest technologies and products
• Flat hierarchies and a long-term, stable job with attractive development opportunities
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development
• A flexible working environment
• A competitive remuneration and attractive benefits
• Opportunity to work on important projects
• Continuous learning and improvement activities
• Dynamic working environment

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Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. By applying for this position, you acknowledge that your application may be shared with our clients for the purpose of evaluating your profile for relevant employment opportunities, in accordance with our Privacy Policy and applicable data protection laws. Only candidates selected for interviews will be contacted.