Customer Care Specialist - Sibiu

You will be responsible for managing customer orders from receipt and analysis through production planning and delivery scheduling, ensuring that customer requirements are met in terms of quantities and delivery deadlines. The role involves close collaboration with Production Planning and Material Requirements Planning teams to ensure the timely execution of orders and availability of the required materials.

Your main focus will be tmax US customers and business unit, therefore you should be available for 09.30-18.00 working hours, in a hybrid system.

Main responsibilities:

• Order processing or/and customer invoicing, communicating with clients requesting payment, and arranging payment plans.

• Identify and assess customers’ needs to achieve satisfaction (maintaining the order intake booking and handling daily PO requests and schedules).

• Daily changes for the customers’ demand via the customer portal.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

Main requirements:

• Very good SAP skills

· Fluent in English - speaking and writing (German is a plus)

· Bachelor's Degree in relevant field

· Minimum 3 years’ experience in Customer Care in a manufacturing environment. Knowledge of IATF 16949 requirements.

· Excellent communication and presentation skills

• Industry knowledge in mechanical, engine, or vehicle engineering – is a plus

· Ability to multi-task, prioritize, and manage time effectively.

· End-to-end knowledge of supply chain processes

· Analytical and excellent negotiating skills

· Microsoft Office (Word, Excel, PowerPoint, Project)