Customer Support with German - Remote

Customer Support with German - Remote

Job Description

Apply with Concentrix!

Reimagine your career

Are you looking for a career change within a forward-thinking global organization? Come be part of our award-winning company, led by our people in over 70 countries, where ALL members contribute to and support each other's success and well-being, proudly united as game-changers. We are recognized with awards such as "World's Best Workplaces", Best Companies for Career Growth, and "Best Company Culture" year after year.

We are looking for German-speaking Remote Customer Service Representatives to join our team of "game-changers" and work with leading brands in industries such as tech, finance, travel, fashion, and healthcare.

Career growth and personal development

We will provide you with training, access to the latest technology and ongoing support so that you can develop as much as possible. At Concentrix there is real potential for professional and personal growth. In fact, around 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE learning and development programs designed specifically to support you on your journey to the career you envision.

What you'll do in this role

As a Customer Support in the field in our team, you will:

• Informing customers about issued invoices, their product and service packages, and landline and internet subscription rates;
• Selling products and services from the client’s portfolio;
• Providing technical support for issues related to internet and telephone devices (routers, landline phones);
• Serving as the first point of contact for issues with telephone/internet devices and escalating them to other departments if the problem is more complex;
• Participating in activities aimed at improving performance metrics (workshops, training sessions, coaching activities).

Concentrix is the ideal match if:

• German language proficiency at a minimum B2 level (spoken and written);
• Strong computer skills;
• Excellent interpersonal skills;
• Results-oriented;
• Ability to multitask;
• Willingness to work shifts (9:00 AM–10:00 PM);
• Willingness to work on weekends (1–2 Saturdays per month).

In this role, we offer benefits that help you support your unique lifestyle:

• Full time contract for an indefinite period
• Performance bonus
• Weekend and night bonuses
• You can choose from a range of flexible benefits on the dedicated platform
• Medical subscription 
• Refer-a-friend bonus
• Full, paid training on the project you will be working on
• Career development program and specialized courses

We pride ourselves on being united as one team, one company, globally. We are committed to providing equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All of our recruitment practices are based on job requirements and job qualifications without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws.

Eligibility

In accordance with employment legislation, only candidates who are legally authorized to work in Romania will be considered for this position.