French Customer Service Agent – Entry Level

Work Arrangement: Remote position (role to be performed from Greece)

Relocation Requirement: Mandatory – paid relocation package offered

Contract: Full-time

Languages: French (fluent or native)

Position Overview

Our client is recruiting French-speaking Customer Service Agents for a remote customer support role. The position is open to entry-level candidates and requires relocation to Greece prior to employment commencement.

Key Tasks

• Provide customer support in French via telephone, email, and online communication channels
• Handle service requests and questions in accordance with defined guidelines
• Identify and resolve customer issues efficiently
• Accurately document cases and actions taken in internal systems
• Adhere to service level agreements and quality requirements
• Escalate matters when resolution cannot be achieved at first contact

Candidate Requirements

• Fluent spoken and written French
• Good working knowledge of English (level B2)
• Previous customer support experience is not required
• Comfortable working with computer-based tools and systems
• Strong communication and analytical skills
• Ability to perform duties independently in a remote setting
• Willingness to relocate and reside in Greece

Employment Conditions

• Full-time employment contract
• Structured onboarding and training program
• Remote working setup from Greece
• Paid relocation package
• Benefits in line with applicable local employment laws

Equal Employment Statement

All applications will be assessed fairly based on qualifications and job-related criteria.