Customer Service Representative

Adecco Creative & Marketing is partnering with a global gaming and technology company to hire Customer Service Agents supporting its growing online lottery and gaming business.

This role supports customers through phone, chat, and email, helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused, comfortable navigating multiple systems, and able to quickly resolve issues in a fast-paced environment.

Position Details

• Location: Lansing, MI – Hybrid
• Schedule: Full-time
• Pay: $19.00/hour
• Work Model: 3 days onsite / 2 days remote
• Potential Conversion: Opportunity to convert to a direct employee after approximately 4 months; conversion is not guaranteed
• Training: Approximately 3–4 weeks before taking live calls

Shifts Available

• 7:00 AM – 3:30 PM ET
• 12:00 PM – 8:30 PM ET
• 3:00 PM – 11:30 PM ET

Due to current staffing needs, shift assignments may be flexible initially. Once the team reaches full staffing, employees will move to their preferred shift.

What You'll Do

• Provide customer support through phone, chat, and email
• Troubleshoot account, payment, technical, and game-related issues
• Answer customer questions and clearly explain solutions
• Navigate multiple systems to research and resolve customer concerns
• Document customer interactions accurately
• Deliver a positive customer experience from start to finish

What We're Looking For

• Customer service, call center, or related experience
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Comfortable working with multiple computer systems and applications
• Ability to work in a fast-paced, customer-focused environment
• Reliable and comfortable working onsite 3 days per week