Debt Caseworker (Multiple positions)

How we use cookies to help you

It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.

As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.

You can find out more about the cookies we use.

How we use cookies to help you

We use essential cookies to make our site work.

We'd Also Like To Use Some Additional Cookies To

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

Find out more about how we use cookies and keep your data safe.

Tell us if you want to accept or reject additional cookies. If you don’t make a choice, some additional cookies will be turned on by default.

Choose cookies

You’ve accepted additional cookies. You can change your cookie settings at any time

You’ve rejected additional cookies. You can change your cookie settings at any time

This role is a partnership between The Money and Pensions Service (MaPS) Project, which funds this project, and Citizens Advice Oxfordshire.

We are ideally looking for an experienced Debt Adviser to work on a project which is funded by the Money and Pensions Service (MaPS). This role could be home or office-based, with some travel across Oxfordshire for client meetings, though we may consider a fully remote role for the right applicant. We will consider a job share for this role.

As a Debt Caseworker, you will be experienced in working with debt clients, negotiating with creditors on their behalf on all matters including council tax arrears, rent/mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs etc. You will be familiar with options available for clients to maximise their income.

Role Purpose

The aim of this project is to support our clients with the debt issues they have. This may include undertaking benefits checks with all clients to ensure they are receiving their full entitlement. A key focus will also be to help clients who have accumulated or are at risk of accumulating debt, through providing regulated debt advice and support.