ThoughtLabs Belgium
Linkedin · Posted 4d ago
Help Desk Engineer
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Indexed description
As a Helpdesk Engineer, you will become part of a close-knit and supportive Service team. In this role, you will have an office job combined with performing service tasks on-site at customer locations. After a thorough onboarding period—which depends on your knowledge and experience—you will support our customers remotely via phone, TeamViewer, or LinkPro. An experienced colleague will train you in advance in the workshop, where you will get acquainted with our working methods and machines.
What will you do?
- Receive customer issues/disruptions and provide remote support
- Handle customer inquiries via a ticketing system
- Prepare and draft price quotes
- Prepare and finalize service activities
- Spend approximately 20% of your time on-site resolving issues directly with the customer
Job Requirements
- Education level: MBO (vocational level) in Electrical Engineering, Mechatronics, or Control Engineering
- Experience: Preferably several years of experience in a similar role
- Languages: Knowledge of English is required; knowledge of German is preferred
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