Customer Resolutions Coordinator

Job Title: Customer Resolutions Coordinator

Location: Cambridge

Salary: £26,000-£30,000

Working Pattern: Full-time 8:00-4:30pm (Office Based)

A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer queries and complaints via phone and email in a timely and professional manner
• Investigate and resolve issues efficiently, liaising with internal teams where required
• Provide clear and accurate updates to customers
• Offer product and technical support to customers experiencing issues
• Work closely with processing, bookings, and field teams to ensure seamless problem resolution
• Ensure all communication reflects a high standard of customer care and professionalism

Candidate Requirements:

• Previous experience in a customer service, complaints handling, or technical support role
• Strong problem-solving skills with the ability to think quickly and take initiative
• Excellent communication skills, both written and verbal
• Confident telephone manner with the ability to handle challenging conversations
• Highly organised with strong attention to detail
• A positive, and customer-focused approach

This role offers the opportunity to join a collaborative and supportive team, ideal for someone who enjoys problem-solving and delivering excellent customer outcomes in a fast-paced environment.

Please apply via the advert or Megan at contact Eclectic Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.