Patient Experience Representative

NOW HIRING

PATIENT SERVICE REPRESENTATIVE - Full Time - REMOTE POSITION

About Us

Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Representative to join our talented and passionate Blue Cloud Team!

OUR VISION & VALUES

At Blue Cloud, it’s our vision to be the leader in safety and quality for

pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.

• We cheerfully work hard
• We are individually empathetic
• We keep our commitments

About You

You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.

YOU WILL

• Be responsible for timely and professional communication with the patients and client, this includes providing accurate information regarding services, appointments and the facilities
• Serve as the primary position for inbound and outbound call management
• Provide customer service regardless of call purpose is the top priority for the call center ensuring a timely and professional interaction
• Escalate calls as needed based on the patient/client interaction to the appropriate part

YOU HAVE

Requirements + Qualifications

• Two to three years of customer service experience preferably in a call center environment or high-volume physician office setting
• Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively
• Computer skills to include word processing and spreadsheet

Preferred

• Bilingual (English/Spanish)
• Strong background in patient care environment

Benefits

• Work with a passionate, dedicated, and talented team in a growing organization committed to doing good
• Health insurance, Flexible Spending and Health Savings Accounts, disability coverage and additional voluntary plans
• 401k plan, including company match
• Paid Time Off
• No on call, no holidays, no weekends
• Fully remote position
• $15-18 / hour

Job Type: Full-time

Schedule

• 8 hour shift
• Monday to Friday

Work Setting

• Remote

Work Location: Remote (Not eligible for CA employees)