Shopee
Linkedin · Posted 1mo ago
Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG
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Indexed description
Job Description
- Ensure and monitor daily jobs dispatch to the drivers
- Manage daily pickup allocations to drivers
- Processing orders, requests & resolving problem shipments
- Liaising with internal stakeholders on seller/buyer issues
- Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
- Respond & follow up with customer enquiries for any missing/late deliveries
- Able to answer enquiries and tickets within the timeline
- Checking the proof of delivery according to the SOP
- Create Reporting and insights for Operational Excellence Team
- Assist the Operational Return Team with ad hoc duties
- Minimum 3 years of customer service support
- Experienced with MS Office skills
- Patient and skillful in conflict resolution
- Possesses high responsibility, disciplined and detail oriented
- Good interpersonal and communication skills
- Preferably a background in supporting delivery related enquiries
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