Customer Service Representative

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2024 Akzo Nobel N.V. All rights reserved.

Job Description

Deliver exceptional customer service through accurate order management, proactive communication, and timely resolution of customer inquiries and issues. Maintain a high level of professionalism, accountability, and customer focus, demonstrating resilience and a positive attitude in a fast-paced and demanding environment. Work closely with internal stakeholders to ensure seamless order fulfillment, adherence to established processes and service standards, and continuous improvement of the customer experience.

• Maintain punctual attendance and adhere to the company's 5-day office-based work arrangement, supporting daily operations and team collaboration.
• Process customer orders accurately and efficiently in the ERP system in accordance with established procedures.
• Manage customer inquiries, requests, complaints and escalations professionally and in a timely manner.
• Proactively contact customers to bring in orders, confirm order details and resolve issues where required.
• Coordinate with Logistics, Sales, Supply Planning and other stakeholders to ensure timely order fulfillment.
• Monitor order status and prepare routine reports on service performance.
• Achieve agreed KPIs related to service quality, order processing, and customer satisfaction.
• Identify process improvement opportunities and support implementation of approved solutions.
• Maintain accurate customer records and ensure proper documentation and filing.
• Build strong product and customer knowledge to provide effective support and recommendations.
• Demonstrate professionalism, accountability, and respect in all interactions with customers, colleagues, and management
• Support team members and provide backup coverage across Customer Service functions when required.

Education

• Diploma, Degree, or equivalent qualification.
• Fresh graduates are welcome to apply.
• Experience in Customer Service, Order Management, or SAP is an advantage.
• Proficient in Microsoft Office, especially Excel; SAP knowledge is a plus.
• Good communication and interpersonal skills, with confidence to interact with both internal stakeholders and external customers via phone, email, and other channels.
• Strong multitasking, organizational, and problem-solving skills with the ability to prioritize work in a fast-paced environment.
• Positive attitude, customer-focused, tech-savvy and eager to learn.
• Reliable, professional, and able to work effectively both independently and as part of a team.
• Able to work 5 days per week in an office-based environment.
• This role is open for two positions — one permanent and one contract position. Candidates may be considered for either employment arrangement based on business requirements and suitability.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 55114