Times Publishing Limited
Linkedin · Posted 17d ago
Customer Service Executive
Continue to application
Add your email once, then Caio opens the original posting.
Indexed description
Responsibilities
- Process customer orders and handle returns efficiently.
- Collaborate with customers, sales and marketing teams, and the warehouse to ensure smooth order fulfillment and returns processing.
- Manage orders and returns on customer web portals or e-portals as required.
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Perform assigned administrative tasks, including preparing reports as requested.
- Coordinate with publishers, freight forwarders, product managers, and the warehouse to track urgent shipments and address issues related to incoming shipments.
- Support additional tasks within the customer service department as needed.
- Minimum of an ‘O’ Level qualification or equivalent.
- At least 2 years of work experience, preferably in customer support.
- Patient, responsible, and detail-oriented.
- Strong team player with excellent interpersonal and communication skills.
- Proficient in computer applications, including Microsoft Excel.
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search
Want help applying to roles like this?
Search Caio for free. If repetitive applications get heavy, Managed Job Search adds supervised execution for $99/month.
View Managed Job Search
