Consumer Counselor - Mortgage Collections

Citizens Consumer Counselor - Mortgage Collections Reposted 4 Hours AgoSaved In-Office or Remote 2 Locations Entry level Entry levelDigital Media • Fintech • Information Technology • Machine Learning • Financial Services • Cybersecurity • AutomationHandle inbound and outbound mortgage collections calls, review account status, collect payments, evaluate customer finances, negotiate repayment solutions, and document account actions. Ensure compliance with customer information security, debt collection, and mortgage regulations while meeting quality, productivity, and operational targets. The role includes extensive training and operates on a hybrid schedule with three days onsite and two days remote in Irving, Texas.Top Skills: Ai SimulationsDigital Phone SystemsExcelMicrosoft WordMsp/Black Knight