Service Hub Agent

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:

• Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards
• Provide accurate information about the hotel, including departments, services, outlets, facilities, operating hours, and Dubai attractions.
• Handle all internal and external calls efficiently and courteously, ensuring a consistently high standard of telephone service.
• Maintain comprehensive knowledge of hotel activities and operations to provide accurate information to guests and colleagues.
• Ensure all wake-up calls are arranged and completed accurately and punctually.
• Maintain and regularly update the VIP board with relevant in-house guest information.
• Maintain an accurate and up-to-date internal and employee telephone directory.
• Maintain a shift logbook and record relevant guest comments and information for effective communication.
• Maintain a helpful, friendly, and positive attitude toward guests and colleagues at all times.
• Follow all fire prevention, health, and safety regulations and procedures.
• Immediately report emergency calls and situations to the appropriate management team.
• Maintain confidentiality and professionalism when handling guest and hotel information.

Qualifications & Experience:

• Minimum 2 years of experience in a Switchboard/Telephone Operator role within a 5-star hotel in the Middle East, or in a Communication Centre position.
• Clear, calm, friendly, and courteous telephone manner.
• Good understanding of Front Office and hotel operations.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and related applications.