Hotel Reservations Agent

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

• Managing reservations
• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPS and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

• Previous experience in a similar role in a hotel environment
• Ability to prioritize in a fast-paced environment
• Accuracy & strong attention to detail
• Flexibility in day-to-day job demands
• Standards driven & customer focused
• Excellent organisational and communication skills
• Work well within a team environment and also be able to use own initiative

• Meals on duty
• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme – Save as You Earn
• ‘Refer a Friend’ bonus scheme
• Colleague Discounted Dry Cleaning Service