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Majid Al Futtaim Linkedin · Posted 5d ago

Customer Care Representative

United Arab Emirates

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Indexed description

JOB TITLE

Customer Care Representative | MAF LifeStyle | Customer Care

Role Summary

Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.

ROLE PROFILE

  • Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
  • Process all customer requests accurately and efficiently.
  • Focus on meeting the customer’s expectations by utilizing all resolution options,
  • Communicate pertinent information to all Contact Center associates.
  • Communicate effectively and efficiently with all company associates and business contacts.
  • Actively participate in regular team meetings and leadership meetings, as required.
  • Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Requirements

  • High School Certificate
  • Retail or sales background
  • English & Arabic speaker
  • Minimum 1 year of experience in Customer services
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