Entry Level Customer Care Specialist

We're looking for a detail-oriented and tech-savvy Customer Care Specialist to join Keyvoto's growing team.

This role is ideal for someone who thrives in a collaborative environment, enjoys solving problems behind the scenes, and wants to grow alongside a dynamic team in the SaaS and retail tech space. You won't be working in a traditional customer-facing role. Instead, you'll be an essential part of our project execution force, supporting Account Managers in delivering successful outcomes for our clients.

What You'll Do:

• Support Account Managers in the day-to-day execution of client projects
• Research and collect data, product information, and digital assets from various online sources to ensure project completion
• Coordinate with internal teams to keep projects on track and deadlines met
• Maintain accurate records and documentation throughout each project lifecycle
• Identify gaps or missing information and proactively flag or resolve them
• Contribute to process improvements that make the team more efficient

Requirements

• Strong computer literacy and comfort navigating digital tools and platforms — this is a must
• Excellent command of written and spoken English
• Detail-oriented with the ability to manage multiple tasks simultaneously
• A true team player who thinks collectively, not individually
• Proactive, eager to learn, and willing to roll up their sleeves
• Strong communication skills and a positive, can-do attitude
• Organised, reliable, and calm under pressure

Nice to Have

• Prior experience in a support, research, or operations role will be considered a plus
• Familiarity with SaaS platforms or e-commerce environments

Benefits

• Career development opportunities
• Unique employee experience
• Friendly, casual environment with an open culture
• Significant opportunity for career growth as the team and company expand
• Work-life balance
• Remote working options