Customer Service Representative

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Join a Team Where People Matter — Customer Service Representative (Troy, MI)
• About the Role

We are looking for a Customer Service Representative who brings positivity, empathy, and a solution-oriented mindset to every interaction. In this role, you will be the friendly voice and trusted resource for our customers—helping them navigate questions, solve problems, and feel supported every step of the way.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional overtime as needed)

Location: Troy, MI (full-time, in-office)

• What You will Do

No two days are the same—and that’s part of the fun! You will:

Be the first point of contact for customers, delivering a warm, helpful experience every time

Partner with customers to resolve billing questions and account inquiries

Troubleshoot issues and provide clear, easy-to-understand solutions

Help customers understand their accounts, payment options, and HOA processes.

Stay cool under pressure, especially when assisting in urgent or sensitive situations.

Collaborate with vendors and internal teams to keep everything running smoothly

Keep records accurate and up to date in our systems

Bring a team-player mindset—jumping in where needed and supporting your colleagues

• Why You’ll Love Working Here

A supportive, team-oriented culture where your voice matters

Opportunities to grow, learn, and build your career

A company that truly values service, innovation, and community impact

The chance to make a difference in people’s lives—every single day

If you’re someone who enjoys helping people, thrives in a friendly and fast-paced environment, and wants to work with a team that has your back, we’d love to meet you.

• Apply today and be part of something bigger.

Requirements

✅ What You Bring

We are looking for someone who’s not only capable—but also brings great energy and a collaborative spirit:

1–3 years of customer service experience (call center or high-volume environments a plus)

Strong communication skills—you know how to listen, explain, and connect.

A calm, confident approach to solving problems and handling challenges

A positive, adaptable attitude and a strong sense of accountability

Great time management and the ability to prioritize effectively

Comfort with office technology and systems

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.