Dispatcher/Customer Service Representative

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Dispatcher/Customer Service Representative

Full-time position at 735 Commerce Cir., Longwood, FL 32750

Full-Time

• Longwood, FL 32750

About The Role

The Dispatcher/Customer Service Representative coordinates service calls and dispatches technicians while assessing customer needs against technician availability. Success requires multitasking, task prioritization, and managing scheduling challenges to support operational efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email with timely, accurate communication
• Provide detailed information on services, scheduling, and available options
• Manage service appointment scheduling and coordinate with dispatchers
• Maintain accurate records of appointments, customer details, and job statuses
• Address customer concerns professionally and resolve issues promptly
• Ensure follow-up to confirm issue resolution and customer satisfaction
• Organize and maintain current customer databases and process documentation
• Assist with payment processing and invoicing, including tenant/landlord situations
• Promote maintenance plans and relevant products
• Guide customers in informed service decisions
• Contribute to team discussions on process improvements
• Maintain clear boards by moving unfinished calls to following business day
• Update builders on work order statuses via builder portals
• Follow up on “parts ready” tickets and confirm scheduling with homeowners

Requirements

Education & Experience

• High school diploma or equivalent
• Previous dispatch, customer service, or similar role experience preferred
• Experience in HVAC, plumbing, electrical, construction, or logistics industries is a plus

Technical Skills

• Proficiency in scheduling/dispatching software (e.g., ServiceTitan)
• Strong computer skills including Microsoft Office (Word, Excel, Outlook)
• GPS tracking and mapping systems capability
• Data entry and record-keeping accuracy

Communication & Customer Service Skills

• Excellent verbal and written communication abilities
• Strong active listening and problem-solving skills
• Ability to handle high-pressure situations and multitask
• Professional and courteous phone etiquette

Organizational & Analytical Skills

• Strong attention to detail and task prioritization
• Manage multiple service requests and coordinate field technicians efficiently
• Strong time management with adaptability to changing priorities

Other Key Qualifications

• Work independently and as part of a team
• Strong conflict-resolution and de-escalation skills
• Familiarity with industry terminology and procedures preferred
• Flexible hours availability, including evenings and weekends if required

Why Join A/C Mechanix

• Competitive compensation and benefits package
• Dynamic, fast-paced work environment
• Supportive team culture with growth opportunities
• Direct impact on customer satisfaction and operational efficiency

Job Details

Department Office

Job Type Full-Time

Location Longwood, FL 32750

Posted March 13, 2026

Apply Now

Job Details

Department Office

Job Type Full-Time

Location Longwood, FL 32750

Posted March 13, 2026

Apply Now

Ready to Join Our Office Team?

Be the backbone of our service operation and help deliver the A/C Mechanix experience to every Central Florida customer.

Apply Now Call (407) 831-8900

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