Claims Support Associate - NOI

Claims Support Associate – Notice of Injury

Start your career in worker’s compensation insurance with FFVA Mutual – entry level opportunity available! No insurance experience required. Previous customer service experience preferred.

When you’re part of our team, you’re part of a family.

Relationships at work begin with hiring top people in our industry. We are seeking candidates interested in joining our Notice of Injury team. Success in this position requires the candidate be detailed driven and eager to learn, with a focus on providing great customer service to both our staff and external clients.

FFVA Mutual is a workers’ compensation carrier, rated A- (Excellent) by A.M. Best, that insures a variety of businesses across all major industry groups in 10 states (AL, FL, GA, IN, KY, MS, NC, SC, TN, and VA). We offer a family-friendly atmosphere and strong employee benefits.

Essential Functions

• Receive telephone calls, faxes or online Notice of Injuries.
• Speak with employees, employers or Agents and follow computer prompts to enter State-specific information into system to initiate claim.
• Transmit claim information to Assistant Adjusters or Adjusters as specified by the nature of the claim and specific criteria, for further processing.
• Respond to No Record Mail as assigned. Research and identify claim relationship and enter data into system.
• Perform other departmental specific tasks including processing mail and medical reports, preparation of form letters, supporting receptionist and mailroom operations, issuing faxes and providing other support operations as assigned.

• Good communication skills, both oral and written.
• Punctual and dependable.
• Excellent phone etiquette.
• The ability to be organized, detailed and accurate.
• Exceptional keyboard entry, good spelling and grammar skills.
• Able to handle fast pace and multiple priorities.
• Team player; willing to work collectively and collaboratively with claim team associates.
• Willingness to accept additional responsibilities as needed.