Service Advisor

Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

Pay is Base plus Commission up to $75,000

Responsibilities:

Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:

• Greeting customers and determining their service needs through active listening and effective questioning
• Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics
• Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs
• Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles
• Coordinating with the parts department to ensure necessary parts are available for service jobs
• Handling customer inquiries and resolving service-related issues in a professional and courteous manner
• Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications
• Ensuring a high level of customer satisfaction by providing exceptional service and support
• Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development
• Adhering to all safety protocols and company policies
• All other responsibilities as assigned

Minimum Qualifications:

• Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry
• Strong knowledge of RV systems, maintenance, and repair procedures (preferred)
• Excellent customer service and communication skills
• Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment
• Proficiency in using service management software and computer systems
• High school diploma or equivalent; additional technical or business education is a plus
• Valid driver's license with a clean driving record
• Ability to work flexible hours, including weekends and holidays

• Customer Focused: We listen, solve problems, and stay focused on our mission
• Humble: We stay coachable and always learning, confident in our skills but never arrogant
• Reliable: We keep our word to our team and our customers--doing what we say every time
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission

Benefits

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay