Remote Communications Specialist

Remote Communications Specialist — Morning Shift

Well Adjusted Chiropractic | Remote | Full-Time | Latin America

About the Role

Well Adjusted Chiropractic is a fast-growing chiropractic organization with five clinic locations across Colorado and Texas. We are hiring a full-time Remote Communications Specialist to handle all inbound patient communications across our five locations during the morning shift — Monday through Friday, 6:30 AM to 3:00 PM Mountain Time.

This is not a general virtual assistant role. Your primary job is to be the first voice our patients hear. You answer calls, respond to texts, manage voicemails, and protect our in-clinic teams so they can stay focused on patient care. Everything else is secondary.

What You'll Do

Answer inbound calls across five clinic locations using a web-based phone platform (Mango Voice) before they reach in-clinic staff

Respond to patient texts, appointment reminder replies, and voicemails promptly and professionally

Schedule new patients and manage appointment changes

Complete administrative support tasks during non-call windows — patient follow-up, records requests, EHR task management

Submit a detailed end-of-day report every shift

Attend weekly team meetings via Zoom (Wednesday 12:30 PM MT and Thursday 12:15 PM MT)

Grow into expanded responsibilities including billing ledger auditing and personal injury case coordination as you demonstrate proficiency

What We're Looking For

Professional English — required. Spoken and written. Neutral or highly intelligible accent. You will be the voice of our practice to patients every day.

Spanish fluency — strong advantage. We serve Spanish-speaking patients across Colorado and Texas.

Prior experience in a remote communications, customer service, medical office, or administrative role

Strong prioritization instincts — you know a ringing phone outranks an admin task, and you act on it without being reminded

Reliable, accountable, and consistent — this role has daily reporting requirements and measurable KPIs

Comfortable working independently in a structured, systems-based environment

Coachable and improvement-oriented

Equipment Requirements — Non-Negotiable

Computer with minimum 16 GB RAM

Stable high-speed internet — minimum 25 Mbps upload/download

Quality noise-canceling headset

Dedicated private home office — shared computers and co-working spaces are not permitted

Willingness to use time-tracking software with activity monitoring from Day 1

Schedule & Compensation

$9.00 USD per hour, paid bi-weekly

Full-time — 40 hours per week, Monday through Friday

Shift: 6:30 AM – 3:00 PM Mountain Time (includes 30-minute unpaid lunch)

Performance review at 90 days with potential rate increase

Independent contractor position — you are responsible for your own taxes

Stable, long-term engagement with a growing organization

How to Apply

Do not apply through LinkedIn's Easy Apply if a direct application link is available.

Visit: https://careers.staywelladjusted.com/application

Before filling out the application form, record a 2 to 3 minute video and have the link ready. The video is required — applications without one will not be reviewed.

Your video should cover:

A brief introduction and your most relevant remote work experience

Why you are a strong fit for a communications-focused role

Anything your resume does not capture about who you are as a professional

• Speak naturally. Do not read from a script. Use Loom, YouTube (unlisted), or any platform that generates a shareable link.