Customer Service Manager

Date: 2026-08-19 Type: Job Description Department: Operations Level: Mid Location: Remote (Eastern Time hours) Reports to: VP of Sales & Operations Compensation: $1,200 USD per month

How To Apply

Email [email protected] and answer two things:

1. "Why do I think I would be good for this role?"
2. A short introduction. Who you are.

That's it. No cover letter. We read every one.

The Job

Sorso Wellness Water puts premium water filtration systems into homes in Toronto and South Florida. After the install, every customer needs a person. Right now that person is our VP of Sales & Operations, and it has outgrown him. This role takes it over.

What You'd Do

• Answer customers in both regions: calls, email, text, web forms. Same day.
• Book service visits with our technicians and follow up until the job is done.
• Keep track of when every customer is due for a filter change.
• Own warranty claims and anything that goes wrong, start to finish.
• Keep HubSpot tidy: tickets, notes, follow-ups.
• Ask happy customers for a review.
• Tell us once a week what keeps breaking.

After 90 days: every open customer issue is in one place, service visits get booked without the VP touching them, and we know what our real response time is.

What We're Looking For

• You've done customer service or client success before. This isn't an entry-level role.
• You're good on the phone. Most of this job is a voice, not a ticket queue.
• You're organized. Two regions, two time zones, one inbox.
• Fluent English, spoken and written, and you can work Eastern Time hours.
• You've used a CRM. HubSpot is a plus.

Nice to have: a background in home services, appliances, or field service. You'll already know why a rescheduled visit matters.

What You Get

• $1,200 USD per month, paid monthly.
• Fully remote, full-time.
• The whole customer relationship is yours. No committee, no layers.
• A direct line to the VP of Sales & Operations.
• A premium product customers keep. The conversation starts from goodwill.

About Us

Sorso Wellness Water is a manufacturer-direct residential water filtration company serving Toronto/GTA and South Florida. We install whole-home filtration, softeners, reverse osmosis alkaline drinking systems, shower filtration, and PFAS reduction in single-family homes. We're a luxury home improvement brand, not a plumbing company, and the service after the install is the part customers talk about.