Retail Specialist

The Retail Support Specialist at USC ensures smooth customer interactions for retail businesses by handling product inquiries, order processing, loyalty programs, and returns. This role connects in-store and online experiences, providing seamless support across phone, email, chat, and social media. Using AI-driven tools, the specialist enhances efficiency while delivering high-quality, customer-focused solutions.

Ideal candidates have experience in retail, e-commerce, or customer support, strong problem-solving skills, and proficiency in CRM systems. USC offers career growth, flexible work options, and exposure to AI-driven customer service innovations.

Responsibilities

• Assist customers with product inquiries, orders, returns, and loyalty programs.
• Manage customer interactions across phone, email, chat, and social media.
• Resolve escalated issues by working with logistics and retail teams.
• Ensure a seamless in-store and online customer experience.
• Use AI-driven tools to enhance support efficiency and optimize workflows.

• Experience in customer support, retail, or e-commerce.
• Strong problem-solving skills and attention to detail.
• Proficiency in CRM systems and support platforms.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, customer-focused environment.