Customer Success Analyst (split shift 3 pm - 11 pm)

WE OFFER A COMPETITIVE WAGE:

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus
• Paid life insurance/short term/long term disability
• 401K
• 2 weeks' vacation
• Branded work attire/steel toes/prescription safety glasses
• Tuition Reimbursement
• Safety Driven Culture

Essential Job Functions

• Develop and maintain solid customer relationships for

assigned accounts

• Function as a liaison between our customers and Carlex

plant management

• Analyze and communicate customer orders and priorities as

received via EDI, E-mail or telephone

• Manage and prepare documents for incoming and outgoing

shipments

• Work closely with production, shipping, receiving and

management team to ensure successful adherence to

customers’ requirements

• Coordinate transportation with assigned Logistic companies
• React appropriately and in a timely manner to all customer &

material issues

• Provide internal support to the Materials group as required
• Cross train with other analysts on the team
• Assist in the launch and set up of new parts for respective

customers

• Assist in maintaining rack inventory
• Set up expedite service when issues arise with transportation

delays or material losses

• Monitor EDI order and resolve potential disruptions to

scheduled customer shipments

• Assist with optimizing shipment management

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office

Suite; Word, Excel, and PowerPoint. Microsoft Project

• Self-directed & results oriented
• Strong technical background in distribution and Logistics
• Hands-on approach to problem solving and analysis
• Excellent Analytical Skills
• Clear and systematic thinking with the ability to execute
• Able to manage, prioritize, and execute competing, timesensitive duties
• Ability to manage & order material & supplies from outside

sources as required

• Ability to access customer websites/portals
• Knowledge of inventory control systems
• Ability and willingness to uphold the Carlex Values of

Safety, Customer Focused, Teamwork, Excellence and

Trust

Requirements

Education:

• High School Diploma or equivalent required and

4+ years of equivalent experience

• Bachelor’s Degree in Business preferred

Years of Experience:

• 4+ years of experience as a Customer Liaison or Service

Analyst

• Tier 1 Automotive experience preferred

Other Requirements:

• Work beyond the traditional 40 hours per week may be

required as work load or projects dictate, including

weekends and holidays