Larsen & Toubro
Linkedin · Posted 3d ago
Executive - Admin Customer Care
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Indexed description
Roles and Responsibilities - Admin Customer Care
- Manage customer escalations and ensure timely closure with proper root cause
- Coordinate with logistics and planning for accurate delivery commitments
- Support continuous improvement by analyzing customer feedback and trends
- Handle customer inquiries, complaints, and service requests professionally
- Coordinate with internal teams to resolve customer issues on time
- Maintain customer communication through calls, emails, and portals
- Track and update status of customer requests and escalations
- Ensure high customer satisfaction and quick response time
- Maintain records of customer interactions and service history
- Support order coordination, dispatch follow-ups, and delivery updates
- Prepare reports on customer issues, feedback, and resolution timelines
- Assist in handling customer visits and coordination with internal teams
- Follow company policies, communication standards, and service protocols
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